This section contains answers for frequently asked questions. If you cannot find the answer for the question you are interested in, please, look for it in our Knowledge base or on our official forum.

Knowledge base

General questions

SS IPTV is a free generic video player for Smart TV that allows you to play streaming video via local network or internet.

You need a content to start using the app.
There are two possible content sources for the app:
1. Upload your own content according to the instruction
2. Select partnered content provider if it is available in your region.

There are several built-in sources:
Open TV is widely available content distributed by verified partners.
Provider consist of content distributed by local partnered companies limited by certain region.
Broadcast contains Terrestrial, Cable or Satellite channels tuned on your TV device, if available.

Provider is a company that provides streaming content with limited distribution, usually by its own physical networks, region or city.
In most cases separate contract between you and Provider is required to start using the content. Contact your Provider for details.
If you can't find your Country, City or Provider, just skip the selection, it has no effect on other functions of the app.

UDP proxy allows you to watch streams on a TV device which does not support RTP/UDP streams.
The video stream requested by the player will be transmitted via HTTP connection.
It can be applied only for udp:// or rtp:// streams in the playlist, otherwise this option is useless.

If your device is supported, you can download SS IPTV directly from official App Store.

Internet access is required to use the app.

Financial Questions

SS IPTV team does not distribute any content nor does sale anything, as well as we don't accept any payments for the content.
Any settlements between Pay TV operators and subscribers should be made without our participation.

There is no any activation process for SS IPTV, it's free for use.

SS IPTV team doesn't accept any payments from users.
Ask the company you made the payment for the issue.

Parental Control

It allows you to restrict access to specified channels.
You may manually edit the list of restrictions.
The option is turned on by default, you can turn it off completely, or till the next launch of the app.

The default PIN is 12345.

You can made a soft reset and restore your default PIN by the guide
The alternative is to send a photo with Information page of SS IPTV Settings to This email address is being protected from spambots. You need JavaScript enabled to view it. with title I forgot my PIN.

Playback Issues

In case of using external playlist from content provider:
1. Ensure that the playlist works seamless in other player (like VLC)
2. Check your internet speed and compare to minimal requirements:

  • 5 Mbps - Standard definition (SD)
  • 10 Mbps - High definition (HD)
  • 30 Mbps - 4K/Ultra HD (UHD)

3. Request your content provider for a playlist with HLS video streams.

Usually it means the codec or it's profile is not supported by the TV hardware.
Check support of the appropriate video codec and it's profile with your TV's user manual.

If it should be supported, SS IPTV team can analyze potential issue.
In this case, send a email to This email address is being protected from spambots. You need JavaScript enabled to view it. with piece of your content or playlist and the full name of TV vendor and model.

Common questions

1. Ensure that you have reliable internet connection.
2. Try to access https://ss-iptv.com/ via TV Browser, if it fails enter one of the following DNS addresses in TV network settings:

  • Google:
  • Google:
  • Cloudflare:
  • Yandex:
  • Quad9:

It literally means that SS IPTV can't access the content by URL that you have entered.
The possible reasons of that:

  • Broken URL
    Reason: There is no such host or content address on the remote server.
    How to check: Try to download URL via browser.
    Solution: Should be solved on content provider side (URL supplier).
  • Access is restricted by User-Agent or another header in HTTP request from TV
    Reason: Some remote servers restrict access by unknown User-Agent or some HTTP headers.
    Solution: Content provider (URL supplier) should allow access regardless of User-Agent or other HTTP headers.
  • Access is restricted by IP
    Reason: Some remote servers restrict access by the IP.
    How to check: Try to load the URL with VLC media player.
    Solution: Content provider (URL supplier) should allow access regardless of customer's IP.
  • CORS issue
    Reason: TV Device requires "Access-Allow-Control-Origin: *" header to make URL accessable from the SS IPTV.
    How to check: https://ss-iptv.com/users/playlist -> External Playlist find your URL and click by "[check]".
    Solution: Content provider (URL supplier) should add requred header to make the content availabe for your TV.
    More about issue

Ask your questions via email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Join our community: https://forum.ss-iptv.com/

There is no any other support channels like Viber, WhatsApp, Telegram, etc.

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